Toronto Carpet Inspector

Again this week I saw two situations of installers just not getting it when it comes to seam/edge sealing.

First one was from an installer who was repairing a seam that had a depression along it that was likely caused by too hot of a seaming iron.  The guys who had tried to fix the seam the first time had dismantled the seam, redid the seam and then left a tractor with the customer and asked her to run the tractor over the seam all weekend. Needless to say the customer was not impressed. The last installer went in there and said he could not match up the pattern. It was a high /low loop and the pattern was just less than an inch long. The installer said he could not powerstretch the carpet a half inch to help line up the patterns. I found this quite unbelieveable, especially when there were no elongated holes in the secondary backing that always exist when the carpet is adequately stretched. The same installer told me the seam he constructed was excellent and that he sealed the seams from the bottom with a glue gun!

Second one is from a delamination claim on a commercial install. There was more sealer on the concrete than on the seam. The old Standard said you could butter one cut edge and then butt the other edge into it. The new Standard states that you must seal both cut edges and then add a third bead of sealer to bind the two cut edges together. When I mentioned this to the retailer he was shocked that the new standard says that and that no manufacturer had told them of the new Standard For Carpet Installation.

I guess he has a point, who else would tell the retailers and installers that there is a new standard but the manufacturers? However is it the manufacturers responsibility to tell everyone of the new Standard? Of course it isn’t! I guess this is the tip of the iceberg for us inspectors over the next couple of years.

I was commissioned to look at a woven face on face or tops and bottoms as they are referred to.I don’t want any clues on the mill but it is American made and the face fiber is polypropylene. The commissioning party is asking me to inspect a high line. They also stated that the shading problem has been explained away.

I arrive at the home and the only thing the customer wants to talk about is the shading. The customer stated that there were many bands across the width of the carpet when the carpet was originally rolled out in the home. These were likely pressure bands and are actually very common, they are usually repairable on wool and nylon but pretty tough to fix on olefin. Anyways the majority of the bands were no longer discernible. There were variations in the carpet pile showing some areas as dark and some areas are light. This is a cut pile carpet that is NOT made from staple yarns–YOU WILL GET SOME SHADING! I try and show this to the customer by rubbing the pile with my feet and hands. They were not listening. Instead I have the lady customer (in her 60’s) telling me  numerous times that the carpet looks like “shit” and that the sample of the carpet at the retailer is false advertising.

I am of course rattled by their tirades. I am shaking and nervous. I am definitely not in any condition to shear the high line in front of the customer when I know the area will likely show some new shading.

For some reasons the customers think that being rude with me was going to help their case?!? Anyways I guess the moral of the story is that cut pile BCF yarns will usually not be trackless and will show some kind of shading .